Real-time context for your team and your agents
Your audience is telling you what it wants. AI turns comments, DMs, and content performance into customer context you can use to plan campaigns and make product decisions.
Make customer feedback useful at scale
AI classifies the conversation
Group product requests, buying questions, and complaints using tags that reflect your business. Compare themes and sentiment without reading every thread.
Keep the evidence within reach
Explore the comments and customer profiles behind a pattern. See what people actually said before deciding how to respond.
Give product and customer teams a clearer view
Surface issues for follow-up
Use AI tags to find delivery problems, product concerns, and recurring questions. Bring those conversations to the teams that can act on them.
See demand in customers' own words
Compare interest in products, sizes, and locations. Give merchandising and marketing teams evidence for what to feature, investigate, or restock.
Give your next creative brief better context
Explore relevant trends and the content your audience responds to. Use SocialGPT to turn that research into ideas and scripts, then review the results to guide your next brief.
Explore AI Content
Ask a business question. Work with the evidence.
Questions in plain language
Ask how a launch performed or which topics are driving engagement. AI helps query your connected social data and build reports.
Audiences you can understand
Use profile tags and engagement history to compare groups, from product seekers to brand advocates, and understand what each cares about.
Insights teams can share
Turn findings into charts, reports, and exports. Bring customer context into campaign planning and discussions across the business.
Put social context in your AI assistant's reach
Connect a supported AI assistant to Scrollmark to query social analytics and build reports. Your team can work with customer context in the tools it already uses.
Explore Social MCPCarry what you learn into the next interaction
Let's Get Social
Let's talk about your data, content, integration, and CX needs.